From installation audit to daily coaching and user training, we are responsive and open to building a long-lasting relationship of trust and provide our customers with the best possible experience.
400 individually trained users in 2023
15 Javelot employees dedicated to customer support
7 employees dedicated to deployment and monitoring in the field
4 languages spoken by our teams
Javelot is very responsive. For customer service, it’s excellent.
LIGNIER Ludovic - Dijon Céréales
There is a desire to support the customer to exceed expectations and to optimise the service as much as possible.
BOULANGER Aymeric - Vaesken
All's good, no problem is left unresolved. A responsive team !
PERRIN Leonard - Coopérative Agricole Lorraine
Thank you to the Javelot team for your technology, advice, responsiveness and individual training of each of our operators.
Matthieu DUFOUR - Piveteau
With you every step of the way
AUDITING YOUR SITES
An initial overview of your environment, on site, to determine the most appropriate solutions for connecting your facilities.
Installation
Our teams will travel to your site to install our equipment or connect your existing equipment.
training
One-on-one meeting with our team to familiarise you with our tools, to quickly be able to work on your own and get the most out of them.
daily monitoring
The Day-to-day monitoring and support, with a dedicated member of our team on hand to answer any questions you may have and keep you up to date with the latest developments.
« Customers Success develops a lasting relationship with each and every one of our customers. »
